Frequently Asked Questions
Answers to the most common questions
13 questions
Where can I see the flight schedule?
You can track the current schedule and flight board information in real time in the "Board" section of our website.
What are the cabin baggage size and weight limits?
Cabin baggage usually must not exceed 56 × 45 × 25 cm, and most airlines limit the weight to 5-8 kg. Exact limits depend on your airline.
When does check-in open and close?
Check-in usually opens 2-3 hours before departure and closes 40 minutes before the scheduled departure. For international flights we recommend arriving at the airport early.
Where is the airport located?
Turkmenabat International Airport is located in Lebap province, on Bagtyyarlyk avenue. Address details are available in the "Contact" section.
What is the checked baggage allowance?
The checked baggage allowance depends on the fare and airline, commonly 20-23 kg. The maximum weight of a single bag is usually capped at 32 kg.
What documents do I need to check in?
For domestic flights you need a passport or national ID; for international flights a valid passport and visa where required. Keep your e-ticket with you as well.
What services are available at the airport?
The airport offers passenger services, cargo services, a hotel and transport services. Details are in the "Services" section.
How am I notified of a delay or cancellation?
Flight changes are shown on the airport boards and announcements. We also recommend following notifications from your airline.
Where can I buy flight tickets?
You can buy flight tickets on the official website of "Turkmenistan" airline or at authorised ticket offices.
Which items are prohibited in baggage?
Explosive, flammable, toxic and radioactive substances, as well as weapons and sharp objects, are prohibited. Check dangerous-goods rules with your airline before travel.
Is there a waiting area for people meeting passengers?
Yes, the airport has dedicated waiting areas for those meeting and seeing off passengers.
Is online check-in available?
Online check-in depends on the airline. Check the website or mobile app of the airline you bought your ticket from.
What should I do if my baggage is lost or damaged?
Before leaving the airport, contact the relevant airline's baggage (Lost & Found) desk and file a report. Keep your baggage tag receipt.